The words you choose, your tone and delivery of a message contribute to how well the message is received and interpreted. learn the art of tactful and diplomatic communication by understanding your audience and crafting effective, concise messages to achieve your intended result.

Dates:  May 25 and October 19, 2010

Time:  8:30 am - 4:00 pm

Location:  Room 30 in the Business and Community Services building, on the UNI campus.

Facilitator:  Dr. Tom Hall
Dr. Hall has been an assistant professor of communication studies at the University of Northern Iowa since 2004. He has extensive experience from managing a large retail store to operating his own business.

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