2010 Schedule
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Sessions are held in UNI's Business and Community Services Building.
Dates of each class have not been posted. Stay posted for additional updates.
Session 1:
Vital Communicating Skills-Clearly Understanding and Being Understood
Facilitated by Tom Hall, Ph.D.
Sharpen your communication skills by learning various communication styles and distinguishing between good and great communication. Practice analyzing situations and utilizing investigative techniques to uncover more information to help define solutions and make better decisions. Determine the most effective communication style for a given situation and practice communication techniques to establish a foundation for negotiating and managing conflict.
Session 2:
Dealing with Difficult People and Conflict Management (2 classes)
Facilitated by Dave Else, Ph.D. and Keri Clopton
They are all around us - difficult people. This 2 class session will explain the different behavior profiles of people and how to use this information to tailor your communication and negotiation approach. Practice strategies on how to deal with people who are complainers, pessimists, backstabbers and saboteurs. The class will provide techniques on how to handle attention-seekers, responsibility avoiders, and people who are emotional or stuck-in-the-rut.
Session 3:
Business Law and Legal Limitations
Discover the most common business law suits and how to prevent them regarding employment, contracts, intellectual property, product liability and government regulations.
Session 4:
The Art of Negotiation
Facilitated by Bob Himschoot
Learn the elements of a successful negotiation and what questions must be answered, and data gathered for the other part to agree. Acquire a repertoire of negotiating skills used in gaining approval, and understand the preparation needed to get approval (i.e. ROI, cost/benefit analysis, contingency planning, features vs. benefits). Practice presenting proposals and negotiating final agreements.
Session 5:
Ethical Choices and Decision Making - 2 day class
Facilitated by Sheri Vohs
Everyone believes they are ethical but this session will expose you to various dilemmas where your ethics will be stretched. Discover personal ethical choices and theories that form and individual's ethical belief system. Exploring the role of managers in fostering ethical behaviors, the importance of conflict management and a model for informed decision-making. Learn how to make decisions when situations are "greyer" than black and white.
Session 6:
How Diversity Impacts Decisions
Facilitated by Victoria Robinson, Ph.D.
Differences in gender, race, generational and cultures influence the negotiation process and the management of the conflict. This session will show how your preconceived impressions and stereotypes assist and limit the negotiation process. Explore generational and cultural differences that impact people's attitudes, opinions and behavior. Appreciate the benefits of creating a workplace that values differences.
Session 7:
Emotional Intelligence
Facilitated by Atul Mitra, Ph.D.
Success requires more than IQ (Intelligence Quotient), which has been the traditional measure of intelligence. Elements of behavior and character are just as important. Emotional Intelligence principles provide a new way to understand and assess people's behaviors, management styles, attitudes, interpersonal skills, and potential. Emotional Intelligence is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more. Gain awareness of your own Emotional Intelligence makeup and how to use it to improve your relationships at home and at work.
Session 8:
The Art of Persuasion
Facilitated by Tom Hall, Ph.D.
Learn how to be more persuasive and how politics manipulates the final outcome. Define elements that increase a person's persuasive effectiveness. Discuss the role and purpose of politics and how to use it to your advantage. Practice navigating through difficult situations to resolve problems using the art of persuasion.
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